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Frequently Asked Questions

Do I have a say in where vehicle gets repaired, even if my insurance company suggests that I use their preferred location?

Yes, according to Connecticut state law you have the right to have your vehicle repaired at the licensed repair shop of your choice. Your insurance company cannot require you to go to a particular shop.

What should I look for when choosing a repair facility?

Choose a repair center that has the proper repair equipment and certified technicians (i.e. ASE or I-CAR). Hamden Auto Body is an ASE Blue Seal and I-Car Gold Class collision repair facility and all of our technicians have continuing I-CAR and ASE training to ensure that they are trained in the latest repair process and equipment.

Why are some estimates different?

Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you’ve received, just ask one of our friendly staff members.

Do I have to go to the drive-in claims center?

Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You do not need to do this. You may leave your car at our facility and we will have the insurance company inspect the car at our location. Hamden Auto Body works with all of the major insurance companies and we keep close communication with you and your insurance company to advise of all work and repairs that need to be done to your vehicle.

How can I get a rental car?
Most insurance policies include rental. If yours does not, we have discounted rates that we can pass along to you. If you are a claimant, by law, you are entitled to a rental. At Hamden Auto Body, we have on-site rentals with Enterprise Rent-A-Car; and we will coordinate the whole process.

Getting your car repaired can be a difficult and stressful ordeal. We compiled a list of frequently asked questions to help ease the process. If any other questions come to mind, please feel free to stop by Hamden Auto Body, call us at (203) 248-6116, or email us at customercare@hamdenautobody.com.